Team Lead, Reconciliation Global Accelerex LTD 2020

 Job Summary

The Team Lead of Reconciliation will be responsible for identifying and plugging gaps in the revenue cycle and resolving settlement and reconciliation issues so as to ensure that there is minimal opportunity for revenue leakage across the Company. The Team Lead will be the Company Liaison with partner organisations including banks, payment processing companies, and other relevant service providers

Responsibilities
· Supervise the daily reconciliation of transaction settlement data from the payment processing companies and the settlement value by the partner banks

· Supervise the daily reconciliation of the company’s various internal payment platforms through the

payment portals, partner bank statements, etc.

· Prepare daily and weekly report on over/under-settlement of relevant transactions

· Liaise with the settlement bank and payment processing companies on potential under-settlement

and ensure resolution of issues identified in line with the company’s policies and procedures

· Advise the finance operations team monthly of over-settlement for necessary financial liability provisions

· Support the finance operations team in resolving settlement and reconciliation issues

· Attend to all queries from partner organizations on settlement issues and ensure they are resolved promptly

· Supervise and manage a team of staff who are in-charge to reconcile all payment and settlement accounts within the company or with respective payment partners

· Correctly log all incidents, monitor the incident cycles and document solutions after resolutions

· Liaise with finance operations team to ensure that recovered settlement fees are correctly reported

· Ensure that daily settlement value is transferred to the company’s position promptly

· Facilitate dispute resolution for all stakeholders by making available relevant supporting information to either reject or process claims

· Supervision of all transaction-based disputes including but not limited to generating adjustments, chargebacks, notifications, liaising with relevant regulatory bodies, etc.

· Follow through on delayed settlement of daily transaction income and ensure swift resolution

· Supervise the daily/ weekly analysis of settlement data and extract valuable business intelligence for decision-making purposes

· Ensure minimal losses for the department and submit items that need to be written off within each financial year

· Engage in continuous knowledge development regarding regulations, best practices, tools, techniques and performance, and reporting standards

· In collaboration with relevant internal teams to dynamically block suspicious transactions, alert relevant regulatory bodies

· Investigate suspicious transactions, improving communication and reducing fraud-related losses across the company

· Continually evaluate and recommend best practice business process throughout the payment value chain

· Review and improve the reconciliation process and Standard Operating Processes (SOPs)

· Maintain confidentiality of information

· Perform all other duties as assigned and required

Competencies

· Advanced use of relevant data analysis and management tools, including Power BI, SQL, MS Excel, etc.

· Technologically adept and possess exceptionally good computer skills, being highly proficient in Ms. Office, Ms. Outlook, and PowerPoint

· Demonstrate strong analytical and communication skills

· Exceptionally good problem-solving skills, strong skills in negotiating, and timely problem escalation

· Highly effective in handling multiple projects and meeting tight deadlines

· High attention to detail and result

· Ability to remain calm and composed during times of uncertainty and stress

· Commendable supervisory skills – create a culture of trust, openness and accountability with the team

· Contributes to high performing teams

· Acts as a team player - Collaborate and supporting colleagues and peers across the organization, while still being able to work independently when needed

· Committed to self-development

Qualification
· Undergraduate degree in Finance, Economics, Computer Science or related field

· Minimum of three (3) years proven working experience in a related role

Application Deadline: 16/10/2020

Job Types: Full-time, Permanent

Experience:

• Reconciliation: 3 years (Preferred)

Work Remotely:

• Temporarily due to COVID-19

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