Hilton is the leading global hospitality company, spanning the
lodging sector from luxurious full-service hotels and resorts to
extended-stay suites and mid-priced hotels. For nearly a century,
Hilton has offered business and leisure travelers the finest in
accommodations, service, amenities and value. Hilton is dedicated to
continuing its tradition of providing exceptional guest experiences
across its global brands. Our vision to fill the earth with the light
and warmth of hospitality unites us as a team to create remarkable
hospitality experiences around the world every day. And, our amazing
Team Members are at the heart of it all!
We are recruiting to fill the position below:
Job Title: Front Desk Agent / Associate
Job ID: HOT04Y6H
Location: Ikeja, Lagos
Employment Type: Full-time
Job Summary
- A Front Desk Agent / Associate provides reception services for
Guests to contribute to an overall exceptional experience from check-in
through check-out and complete audits, as required.
What will I be doing?
As A Front Desk Agent / Associate, you will serve on the Front Office
Team, to provide services for Guests, to contribute to an overall
exceptional experience from check-in through check-out and complete
audits, as required. A Front Desk Agent / Associate truly influences the
first impressions of our Guests and, therefore, are responsible for
performing the following tasks to the highest standards:
- Achieve positive outcomes from Guest queries in a timely and efficient manner
- Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
- Ensure that the Front Desk Manager is kept fully aware of any relevant feedback from guests and, or, other departments
- Demonstrate a high level of customer service at all times
- Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts
- Demonstrate a knowledge of hotel room categories, room rates,
packages, promotions and other general product knowledge necessary to
perform daily duties
- Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
- Use the correct procedures regarding the acceptance of foreign
currencies, credit cards and cash in accordance with the hotel credit
policy
- Comply with hotel security, fire regulations and all health and safety legislation
- Act in accordance with policies and procedures when working with front of house equipment and property management systems
- Follow company brand standards
- Assist other departments, as necessary.
What are we looking for?
Guest Service Agents serving Hilton brands are always working on behalf
of our Guests and working with other Team Members. To successfully fill
this role, you should maintain the attitude, behaviours, skills, and
values that follow:
- Previous experience in a customer-focused industry
- Positive attitude and good communication skills
- Commitment to delivering a high level of customer service
- Excellent grooming standards
- Calm, efficient, and organized with great attention to detail
- Ability to multi-task while maintaining a positive attitude when working with a Guest
- Professional manner with an emphasis on hospitality and guest service
- Ability to work on your own and as part of a team
- Competent level of IT proficiency
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Previous experience in cash handling
- Front Office/Concierge experience in the hotel, leisure, and/or entertainment sectors
- Conflict resolution experience
Application Closing Date
Not Specified.
Method of Application
Interested and qualified candidates should:
click here to apply
