The British Council is the world's leading cultural relations
organization and creates opportunities for people in the UK and
worldwide to understand each other, to work together and learn from one
another. We see this as crucial to building secure, more prosperous and
sustainable futures for us all. We build trust and understanding
between different countries and cultures and develop strong
international links that are of benefit to people in Britain and the
rest of the world.
We are recruiting to fill the below position of:
Job Title: Exams Venue Staff
Location: Lagos
Department: English & Exams
Job Category: Exams
Pay Band: Contractor
Duration: 3 years
Role Type: Business Delivery
Reports to: Exams Training Manager / Product Managers
Role Purpose
- To ensure that any test administered by the British Council runs
smoothly on the test day/s and that all assigned test day duties and
standards are met.
- As an Invigilator, you will be part of a wider team of exams
venue staff expected to support the delivery of a variety of tests in
various locations.
- You will be required to work very closely with British Council
Examinations Services staff, other venue staff and venue service
providers to ensure the test days run smoothly.
Main opportunities/challenges for this role:
- Deliver exams in a highly regulated environment to a high quality of delivery and customer service.
- Experienced staff can grow into supervisory roles
- Successful candidate is expected to have access to and use
his/her own internet and email for communication with British Council.
Main Accountabilities
- You will be accountable for maintaining the integrity and
reputation of the British Council and the various examination boards by
ensuring that tests are delivered to prescribed standards for customer
service, security and administration.
- You will also be accountable for promoting a positive image of
the British Council by providing a high standard of customer care on the
test day.
Programme/service support:
- Report promptly to test venue at agreed time. In case of any
delays or if unable to get to the test venue, inform the appropriate
test day or British Council Examinations Services staff in a timely
manner.
- Follow all relevant standards & procedures, based on
training and reference materials provided by the British Council
Examinations Services and the relevant Exam Boards.
- Be familiar with the emergency procedures for the test day venue.
- Invigilate examinations to the standard required by the British Council Examinations Service and the relevant Exams Boards.
- Actively monitor candidates during tests to make sure that there is no violation of test conditions.
- Support the supervisor to ensure that candidates have a positive
and consistent test day experience and a positive image of the British
Council.
- Ensure all material is accounted for and handed over securely to the supervisor.
- Complete and maintain accurate records of exam assignments.
Complete all reports, logs and claims accurately as required by British
Council Examinations Services.
- Follow all relevant guidelines and policies in the areas of:
Data Protection, Child Protection, Health & Safety, Equal
Opportunities and Diversity, and Anti-Fraud.
- Report any incidents, emergencies or breaches of security to the appropriate test day supervisor.
- Work with the test day supervisor to promote and ensure the
wellbeing of candidates at all time. In case of emergencies, follow
correct procedures.
- Additional duties in line with the role may be required.
Customer support:
- Enable good customer flow by giving candidates clear direction and answering their enquiries.
- Ensure that candidates follow the agreed exam procedures regarding the location and security of their belongings.
- Conduct candidate entry, exit, identity checks and Test Day Photography procedures according to exam requirements.
- Ensure special arrangements are provided as required
Training and development:
- Attend all briefing and training sessions as requested by the British Council Examinations Services Centre.
- Complete all mandatory training modules: Data Protection, Child
Protection, Health & Safety, Equal Opportunities and Diversity,
Anti-Fraud, Identity Checks as required.
Other important features or requirements of the job:
- Some invigilators may be required to travel, including overnight
stays. The majority will not have this requirement. During the
recruitment process you will be asked to indicate your willingness to
travel.
- You are required to be very vigilant when observing candidates; to watch and hear what is going on in the exams room.
- Although there may not be a prescribed uniform for your role,
while carrying out your duties, you must always be dressed in line with
the cultural expectations of the country you are working in and your
position in accordance with your role as representing the British
Council.
- However, it is recommended that you wear soft comfortable shoes.
- Noisy shoes and distracting jewelry are not permitted.
Key Relationships
Internal:
- Exams Training Manager
- Exams Product Managers
- Exams Officers
External:
Person Specification
Language requirements (Minimum / essential):
- English language level of CEFR B1 (Listening, Speaking, Reading,
Writing skills) or equivalent (eg Cambridge English PET, IELTS 5)
- National or international certification, or testing will be completed as part of the recruitment and selection process
Qualifications
Minimum / essential:
- Senior Secondary School Certificate level
Role Specific Knowledge & Experience
Minimum / essential:
- Customer Service: experience of responding to children/ young
adults and parents' needs (as customers) in a professional manner, to a
high level of quality.
Desirable:
- Awareness of safeguarding and promoting the welfare of children.
Role Specific Skills (if any)
- Awareness of safeguarding and promoting the welfare of children.
British Council Core Skills
- Using technology level 1: Operates as a basic user of
information systems, digital and office technology. Able to use British
Council systems and software, and the internet, to do the job and
manage documents or processes.
- Planning and organising level 1: Is methodical. Able to plan own
work over short timescales for routine or familiar tasks and
processes. Has a good attention to detail. Is punctual and reliable.
- Communications in English level 1: Communicates clearly and
effectively. Listens to others and expresses self clearly, with
grammatical accuracy and awareness of a diverse audience in speaking and
writing.
British Council Behaviours
Being accountable (Essential):
- Giving constructive feedback to others in a way they can understand and accept.
Working together (Essential):
- Works well with others, is approachable and flexible.
Application Closing Date
15th April, 2018.
How to Apply
Interested and qualified candidates should:
Click here to apply online now >>>>
Click here to download job details (MS Word)
Click here to download BC Behaviour (pdf)
Click here to download BC core skills (pdf)
