Search For Jobs, News, & Business Tips

Friday, January 3, 2020

Customer Service Officer at Kreativ Finance

Customer Service Officer

Lagos
Kreativ Finance - Our dream is to build a financial institution that would entrench the values and enterprising culture of our society, which would one day be amongst the foremost banks in Nigeria and on the African Continent.
We are recruiting to fill the position below:
Job Title: Customer Service Officer
Location: Lagos
Job Descriptions
  • Manage large amounts of incoming calls
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage

Job Requirements

Min Required Experience:

Not Specified

Min Qualification:

Bachelor's Degree/HND

Desired Courses:

Not Specified

Other Requirements:

Requirements
  • Must be HND / B.Sc holder
  • Strong phone contact handling skills and active listening
  • Customer orientation and ability to adapt / respond to different types of characters
  • Excellent communication and presentation skills
Application Closing Date
30th January, 2020.
How to Apply
Interested and qualified candidates should send their CV to: saheed@kreativfinance.com using "Customer Service Officer" as the subject of the email.

Female Internal Audit Officer at De Santiago Milan 2020

Female Internal Audit Officer

Lagos
De Santiago Milan Hotel and Suites is a top-class Luxury hotel with elegant and glamour. Starting from the lobby of the hotel to the elegantly finished rooms, the interior provide a comfortable and unmatched experience. Our hotel is primed for corporate, business and leisure travelers, offering superior services and excellent facilities.
We are recruiting to fill the position below:
Job Title: Female Internal Audit Officer
Location: Lagos
Job Description / Responsibilities
  • Identify risks, provide controls to mitigate such risks also test the controls to ensure effectiveness.
  • Responsible for vetting all revenue centre (front office, restaurant and bar) bills and reconciling them with control documents - captain order.
  • Management of the bar section: conduct daily stock taking of all drinks in the bar to avoid losses.
  • Review the cash book on a daily basis to ensure occurrence, completeness and valuation of income generated such as cash, POS, transfers.
  • Review and be a part of the approval process for all payment vouchers of the company.

Job Requirements

Min Required Experience:

3 year(s)

Min Qualification:

Not Specified

Desired Courses:

Not Specified

Other Requirements:

Minimum required experience
  • 3 year(s) in a similar role.
Application Closing Date
14th January, 2020.
How to Apply
Interested and qualified candidates should send their Application Letter and CV to: hr@desantiagomilanhotel.com clearly indicating the "Job Title" as subject of your mail.

Why the Best Candidate Doesn’t Always Get the Job

Job hunting requires a lot of patience, persistence and quaint dedication to research. The professional truth is, in every interview, there are more than 15 candidates to be interviewed for the same position you have been shortlisted for. You will probably meet these candidates in the hall way or the reception calmly seated with  their shoes and suit in consonance with their tie.
With all these, you would expect the best candidate to emerge and secure the prized post after putting in so much time and effort. But reality can be a bit unexpected and disappointing for a job a seeker. This is because  it’s ‘ demoralizing when you have the right qualifications, well experienced, confident in interviews and you’re not getting that well anticipated dream job. But behold the less qualified individual seem to have gotten the job.
The following could be considered as a catalyst to why the best candidate isn’t a fit for the job

Kindly check our advertisement before living this site

1. Salary Negotiations
Just like every day activities, we get to price goods and services to consider which will serve our purpose and at a considerable amount (quality and quantity in relation to employment) before purchase. Bargaining isn’t limited to real time market but extends to the labor market.
The HR interviewing team when negotiating wants to get a favorable deal or price that wouldn’t outweigh the budget meant for a specific role. On the other hand, the candidate thinks he  could push further so as not to sell himself cheap. Here, we have a situation akin to trying to fit a matured live cow in a drum. The question is would that be possible? If it is, then the best candidate would get the job.

2. Sexism
Sexism is the belief that people of one sex or gender are inherently superior to people of the other sex or gender. The disposition that the male or female gender is superior is sexism. This leads to unequal opportunity arising from the cultural dominance of one gender over the other.
In this part of the world, if not until recently, it was easier for a man to bag a job opportunity in a company offering mechanical engineering services. The ridiculous notion that women can’t fit in or perform optimally was rampant. Infact, in the architecture and a building sector it’s very rare to come across women in this field.
 If a woman is given a level playing field in an interview and she’s undoubtedly impressive with her presentation skills, it still isn’t guaranteed she’s getting her dream job. The HR team might be inclined towards the obvious factor of sexism.

3. Age
Age means growth but this growth could usher in positive challenges or less chances when it comes to job hunting. The notion that age is just a number isn’t a green apple when it comes to job hunting. It will only be a green apple to the interviewing team if it comes with years of proven experience both in practical and technical aspects. Notwithstanding, the hiring team might find an old, well accomplished candidate to be the best fit but feel threatened by his confidence experience and accomplishments in the field. Such well experienced candidates have a penchant for being adamant. They prefer their own way of doing things even when mandated against such acts.
Hence the younger chap who comes close to the best candidate in terms of qualifications and experience (even though it’s limited) checks in for the job.

In the Nigerian banking sector, entry level is pegged at 27. It is believed among recruiters that younger people are more flexible and willing to learn new things unlike people above “30 bench mark. Younger candidates are also more easier to approach and correct when wrong.
In Nigeria, federal agencies pegged  entry level position at the age of 30 except the Nigeria army that pegged their  recruitment age at 28 years for both Direct Service Short Commission and Short Service Commission.

Putting all these factors in consideration, the HR team according to recent emerging recruiting tradition, would consider a younger fit as against an old well established and experienced candidate who is more qualified. After all, the experienced candidate started from somewhere because he was given a chance to prove himself. As such, the young chap would gain his experience too if given a chance

4. Location
This could also be a reason why a candidate proven to be the best might not cling that job offer. It is advisable if you are interviewing in a location you are not a resident of, endeavor to add a local address in your CV that is close to the interviewing company. If you stay far away from the job location, they might want someone living in close proximity due to obvious reasons.
It will be much more convenient for an employee to avoid lateness to work if living in close proximity. Also, in case of an emergency, it will be easier for a staff even when not mobile to attend to issues urgently. Especially if he is in charge of heavy duty machinery or offers technical support.
In view of the above submission, it is pertinent to note that job search comes with varying challenges. Some are within the control of the candidates while others are in total control of the hiring manager.
Being the best candidate doesn’t always factor a job seeker as a total fit for a position.
Share this post with your friends using the following buttons:
 
Written by: PATRICKOKUNIMA

5 Reasons You’re Unable To Get A Job


Unemployment is a huge problem in Nigeria of today. There just seem not to be enough jobs for the teeming population of graduates and job seekers. It has become the proverbial “many are called few are chosen” thing. There are many graduates that apply for jobs almost every day yet they wonder why they don’t get invited for interviews or aptitude tests. The fact is their countless job applications might have been turned down due to one or more of the following reasons. So what are these obstacles and how can you avoid them as a job seeker?

1. Applying for every available job

To some job seekers, it’s all about quantity. They believe that your chances of getting an invite increases with the number of CVs you send. They tend to care less whether or not they are qualified or eligible for such positions. It’s more of the “try your luck” thing. Interestingly they are surprised that they are not getting invited for interviews and tests.

2. Defeatist mindset

One of the common excuses among Nigerian job seekers who fail in their job search is “you will never get a job until you know somebody”. While it is true that in Nigeria of today who you know matters, I sincerely believe that it is over exaggerated. The average company still offers merit-based employment. No serious company would want to populate her workforce with mediocre. Not everyone on the company’s payroll is a member of the MD’s family or his/her relative. When a candidate fails in his/her efforts to get a job by merit they turn around and lay the blame on their lack of connection.

3. Poor networking skills

Life is all about networking. Networking is one of the most easiest and effective way to get a good job in Nigeria. You would be surprised at the number of vacancies that are not advertised in the public media. How do such companies recruit staff? By referral and word of mouth of course. The good thing here is that the usual crowd that is a common occurrence in the publicized job adverts is non-existent here. So if you do not know how to effectively network, your chances of lingering long in the job market is very high.

4. Reluctance to volunteer or intern

The mindset of the average job seeker is they see job opportunity as a way to make big money. They would most likely turn down an opportunity to volunteer or intern if they are very sure that there will not be any financial reward in it for them. What they however fail to realize is that most companies would prefer a candidate that have volunteered or interned to one without any experience at all. Volunteering is one quick and easy way to gain the much needed work experience that most job seekers are not considering.

5. Inability to make a positive impression during interviews

This is about the major reason why most job seekers do not land the job. You have just a few minutes to make a lasting impression on the minds of your interviewers. Inability to do this will lead to the infamous but common response “you’ll hear from us later” which they never do. Employers are more interested in where and how you can add value to their organization and not everything that you’ve done. Consider an interview as a movie trailer and not a season film.

Have you been seeking a job for a while now without any success? Have you attended job interviews that you were unsuccessful? What do you think are the reasons for such? Please kindly share with us.
written by Written by Patrick Okunima

FundQuest Financial Services Limited Graduate Trainee Programme 2020


FundQuest Financial Services Limited Graduate Trainee Programme 2020


FundQuest Financial Services Limited is a financial institution licensed by the Central Bank of Nigeria (CBN) as a Finance Company to engage primarily in the businesses of granting credit facilities to individuals and corporate entities, borrowing from the general public through fixed term investments, managing funds in accordance with investors’ specific mandates, and providing financial advisory services to its clients.
Applications are invited for:
Job Position: Graduate Trainee Programme
Job Location: Lagos
Requirements
  • The Company is currently recruiting recent University Graduates who are adaptable, driven, goal-oriented and digital savvy into its Graduate Trainee Programme.
  • The ideal candidates must have graduated with a minimum of Second Class Upper, completed NYSC and not older than 27 years.


Apply Here>>>

Field Investigation Officer Transsnet Financial Nigeria Limited 2020

Transsnet Financial Nigeria Limited is recruiting for fulltime Field Investigation Officer.

Job Details

Transsnet Group is a joint venture between NetEase Group (NASDAQ: NTES), a world-leading Chinese Internet company, and Transsion Holdings Group, a global provider of intelligent terminals and mobile value-added services. From live streaming music, video-based social media, online news to payment service, Transsnet Group seeks to provide a variety of mobile Internet services to the African users. As one of the first Chinese Internet companies to enter Africa, Transsnet Group has already become one of the Internet enterprises with the biggest user base in Africa with its outstanding array of online applications, including Boomplay, Africa's largest live streaming music platform, and Vskit, Africa’s No.1 video-based social media platform.
We are recruiting to fill the position below:

Job Title: Field Investigation Officer

Location:
 Lagos
Responsibilities and Duties
  • Investigate suspicious fraud cases and abnormal situations of customer and provide valid feedback.
  • Conduct antifraud investigation for designated cooperative merchants and sales staff and provide valid feedback.
  • Assist to collect overdue customers during the investigation.
  • Carry out other investigation tasks assigned by superiors or manager.

Job Requirements

Min Required Experience:

Not Specified

Min Qualification:

Bachelor's Degree/HND

Desired Courses:

Not Specified

Other Requirements:

Requirements
  • Having little experience in finance institution will be an advantage
  • Honest and reliable personality, team player, able to work under high pressure
  • Preferably Male candidates will be considered.
Education required:
  • Must be a University graduate
  • Must have Completed NYSC.
Required skills:
  • Ability to search, collect and analyze individual information.
  • Understand the basic laws, regulations and customs of local area and be able to work under pressure.
  • Computer Proficiency (MS Excel).
  • Attention to details.
  • Being able to work Independently or as part of a Team.
  • Good Organization skill.
  • Good Negotiation and Communication skill.
  • Integrity and Confidentiality.
Application Closing Date
28th February, 2020.
How to Apply
Interested and qualified candidates should send their CV to: faderera.badejo@transsnet.com clearly indicating the "Job Title" as subject of your mail.

Customer Service Officer AT Kreativ Finance 2020

Kreativ Finance is recruiting for fulltime Customer Service Officer.

Job Details

Kreativ Finance - Our dream is to build a financial institution that would entrench the values and enterprising culture of our society, which would one day be amongst the foremost banks in Nigeria and on the African Continent.
We are recruiting to fill the position below:
Job Title: Customer Service Officer
Location: Lagos
Job Descriptions
  • Manage large amounts of incoming calls
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage
 Job Requirements

Min Required Experience:

Not Specified

Min Qualification:

Bachelor's Degree/HND

Desired Courses:

Not Specified

Other Requirements:

Requirements
  • Must be HND / B.Sc holder
  • Strong phone contact handling skills and active listening
  • Customer orientation and ability to adapt / respond to different types of characters
  • Excellent communication and presentation skills
Application Closing Date
30th January, 2020.
How to Apply
Interested and qualified candidates should send their CV to: saheed@kreativfinance.com using "Customer Service Officer" as the subject of the email.

Popular Posts

Contact Form

Name

Email *

Message *