FSDT Consulting - Our client, a reputable Real Estate management company, is currently recruiting qualified candidates for the position below:
Job Title: Head of Customer Service
Location: Lagos
Job Description
- Overseeing the management of client relationships
- Developing and implementing strategies that drive the continuous improvement in customer service
- Acting as a liaison between client and company, making sure that clients receive instant gratification
- Collect and analyse client data and market trends
- Managing and utilizing data collection to better understand clients and competition
- Leading and manage the team to ensure high standard of customer service is offered
- Ensuring that all customers' queries are resolved effectively and on time
Qualifications
- First degree in Social Science or related discipline
- Professional certificate in customer service management
- Minimum of 5 years in customer service role with 3-4years in supervisory role
Skills and Competencies:
- Proven leadership and customer service management skills
- Excellent communication and presentation skills
- Strong team spirit
- Well organised and ability to meet agreed deadlines
- Disciplined and motivated
Application Closing Date
5th June, 2020.
Method of Application
Interested and qualified candidates should send their Cover letter and CV to: fsdt.consulting@gmail.com using the "Job Title" as the subject of the email.
Note: E-mails must have the appropriate subject line and position title.
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