MacTay Consulting has been in existence for over 28 years in Nigeria. We are a member of TACK and TMI, international consulting companies operating in over 60 countries and with a combined experience of over 80years. Our global network of partners and experience means that our clients enjoy all the benefits of a local office, while drawing upon our multi...
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Contents
Open Jobs
Shift Manager
Change Manager
Associate Engineer
Incident Manager
Value Added Service Operation Manager
Method of Application
Shift Manager
Job Type Full Time
Qualification BA/BSc/HND
Experience 7 - 9 years
Location Lagos
Job Field Engineering / Technical
Job Responsibilities
Responsible for day to day operational performance
Managing a team 25-30 staff
Planning for and ensuring team members competence enhancement
Ensuring KPI / SLA Fulfillment related to Network Surveillance & 1st Level troubleshooting of the events taking place on the network
Review of Performance Metrics for the shift resources and implementation of Corrective & Preventive actions if required
Ensuring high motivation level of team resources
Attrition Management
Providing Technical guidance and Leadership to the team members
Conducting Performance Appraisals
Fulfillment of Balanced Scorecard
Act as a planned work coordinator for emergency requests beyond normal office hours
Job Requirements
Qualification: Degree within Electronics Engineering / Telecommunication Engineering / Computer Science / Computer Engineering or equivalent.
Industry experience: Telecom / Customer Management
Years of experience: 7-9 Years
Certifications: ITIL / CCNA / JNCIA/CCIP.
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Change Manager
Job Type Full Time
Qualification BA/BSc/HND
Experience 7 - 10 years
Location Lagos
Job Field Engineering / Technical
Job Responsibilites
To ensure process documentation for all changes in customer's network are in line with Global directive.
Ensure adequate levels of process awareness
Ensure that all change requests are logged on RFC / OneTM forms.
Responsible to ensure that impact analysis is validated in CAB for all configuration/network changes within customer network.
Overall responsible for ensuring all configuration changes are approved by Change Advisory Board (CAB) before implementation of change.
To be member of CAB in ensuring all the critical/major changes has undergone thorough impact analysis before approval.
Ensure that decisions taken by the CAB are documented and communicated.
Ensure successful execution of CRТs.
Consolidate a Daily OneTM / RFC Report and send it to the concerned stakeholders.
To ensure delivery of agreed / ad-hoc reports towards customer as per WLA requirements.
To facilitate customer requirements for new and revision in existing change request and their delivery.
Ensure that concerned stake holders are adhering as per SLAs definitions.
Ensure that all opened RFCs / CRs are resolved/ closed in timely manner.
Leads the development, deployment, awareness, implementation and compliance of Change Management process for allocated accounts
Participates in internal and external Governance meetings and present Change Management performance.
Drives initiatives and automations to improve process performance.
Job Requirements
First Degree in any Engineering course
Must have at 7 - 10 years experience in Telecom or ICT
Must have Certification in ITILV3 or ITIL Service Transition & Six Sigma
Excellent communication skill
Good in Process / People Management
Ability to develop / automate strong reporting mechanisms and presentations
Pro-active and able to work under pressure
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Associate Engineer
Job Type Full Time
Qualification BA/BSc/HND
Experience 1 - 2 years
Location Lagos
Job Field Engineering / Technical
Job Summary
Alarm Monitoring Asst-Engineer will take the ownership of alarm monitoring for charging & billing system and creation of trouble tickets within the agreed response time.
Job Responsibilities
Primary responsibility is to Monitor the Alarms for charging and Billing system through Alarm Monitoring tools
Creation of TT through tools within the agreed Response time.
Job Requirements
Candidate should have good communication skills
Candidate should have good mail etiquette skills.
Basis knowledge of Telco Network operations and IN platform.
Must be aware of the Alarm Monitoring/Trouble Ticket creation process through Tools.
B.Sc. / B-Tech in Electronics and Telecommunication
Minimum years of relevant experience: Min 1-2 years of work experience within NOC environment.
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Incident Manager
Job Type Full Time
Qualification BA/BSc/HND
Experience 3 - 6 years
Location Lagos
Job Field Engineering / Technical
Job Responsibilities
Lead and facilitate the engaged team toward restoration of service in shortest possible lead times.
Engage relevant stakeholders & escalate when necessary to expedite resolution.
Ensure RT adopts optimal mindset which balances best path to resolution and protection of customer interests.
Initiate management and technical escalations when required.
Log all Incident details, allocating approved categorization and prioritization.
Keep users informed about their IncidentsТ status at agreed intervals.
Associate Incidents with other records (i.e. Changes, Problems, repetitive incidents).
Provide first-line investigation and diagnosis of all Incidents via major incident report.
Ensure recovery team remains sensitive to collection and correlation of data for potential RCA post event.
Escalate critical outages to Problem Manager after restoration for RCA.
Remain available at all times during the designated shift and/or roster period.
End to end incident owner.
Job Requirements
Leadership skills: Good in People and Process Management
Language skills: Fluent spoken English & excellent English written communication skills
Values and behaviors: Pro-active and able to work under pressure
First Degree from any institution
Years of experience: 3-6.
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Value Added Service Operation Manager
Job Type Full Time
Qualification BA/BSc/HND
Experience 3 years
Location Lagos
Job Field ICT / Computer
Job Responsibilities
Establish operation methodology based on deep understanding of mobile internet and telecom VAS (Value-added Services) operation.
Support service business development and service operation solution, business case development, commercial negotiation and communication.
Dedication to service operation work, provide operation plan and implement routine operation flow.
Monitor and analyze service operation data, provide promotion suggestion, communicate with respective team or department to coordinate operation flow.
Support projects in terms of delivery plan, key milestone assessment as well as project governance.
Focus on usersТ experience, provide service UI and logical flow improvement suggestion, support content operation and promotion,
Implement pacification scheme when platform operation issues arise.
Organize market promotion activities, provide and implement promotion plans, and manage promotion channels.
Support financial and settlement workflow
Effective communication with executive customers.
Job Requirements
First Degree in Computer Science, Information Technology, Computer/ Software / Electrical / Electronic Engineering and any related discipline
3+ years in the digital services department of Telecom industry, Internet Company or VAS service provider.
Experienced in VAS operation or promotion, good understanding of software product and industry
End-to-end service operation process understanding
Result-orientated, passionate and a team player. Global business management experience is preferred.
Good communication skills.
Method of Application
Interested and qualified candidates should forward their CV to: bayonle.oduola@mactayconsulting.com using the "Job title" as subject of the email.
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