Job Openings in the Banking Sector - Workforce Group 2020

Job Openings in the Banking Sector - Workforce Group
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• Our Client, a top player in banking, is urgently in need of an experienced Contact Center Agent who can handle a high volume of inbound or outbound calls or both and should seek to create a positive experience for each caller.
  

  Contact Center Agent

  • Job TypeFull Time  
  • QualificationOND   BA/BSc/HND  
  • Location Lagos
  • Job Field Customer Care  
   
  Location – Victoria Island, Lagos
  Benefits: HMO, Pension & Leave allowances
  
  JOB DESCRIPTION
  The Contact Center Agent will be working closely with other team members to provide outstanding service to the company customers by answering questions, handling complaints, and troubleshooting problems with the company’s products and services.
  
  Responsibilities:
  
  • Answering or making calls to customers to learn about and address their needs, complaints, or other issues with products or services.
  • Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that customers’ feel supported and valued.
  • Engaging in active listening with callers, confirming or clarifying information and diffusing angry customers, as needed.
  • Building lasting relationships with customers and other call center team members based on trust and reliability.
  • Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.
  • Making sales or recommendations for products or services that may better suit customers’ needs.
  JOB REQUIREMENTS:
  
  • Education Qualification (/OND/HND/BSc)
  • Extremely smart and able to respond to requests in a timely manner and has initiative
  • Working knowledge of relevant computer programs (e.g. CRM software) and telephone systems.
  • Excellent Communication Skills (Written & Oral) with impressive interpersonal skills.
  • Fluency in local languages (Igbo,Yoruba,Hausa)
  • Must be resident in Lagos.
  go to method of application »

  Transaction Officer

  • Job TypeFull Time  
  • QualificationBA/BSc/HND  
  • Location Lagos
  • Job Field Finance / Accounting / Audit  
   
  Company: Foremost Commercial Bank
  
  Job Responsibilities:
  
  • Assisting customers with processing transactions, such as deposits, withdrawals, or payments, resolving complaints
  •          or account discrepancies, and answering questions.
  • Informing customers about bank products and services.
  • Tracking, recording, reporting, and storing information related to transactions, bank supplies, and customers, ensuring
  •         all information is accurate and complete.
  • Maintaining and balancing cash drawers and reconciling discrepancies.
  • Packaging cash and rolling coins to be stored in drawers or the bank vault.
  • Handling currency, transactions, and confidential information in a responsible manner.
  • Using software to track bank information and generate reports.
  • Following all bank financial and security regulations and procedures.
  Requirements:
  
  • HND in any field
  • Cash handling experience and on-the-job training may be required.
  • Exceptional time management, communication, and customer service skills.
  • High level of accountability, efficiency, and accuracy.
  • Excellent knowledge of MS Office (especially Excel and Word)
  • Strong communication and people skills
  • High level of accountability, efficiency, and accuracy.
  Method of Application
  
  Use the link(s) below to apply on company website.
  
  • Contact Center Agent
  • Transaction Officer
  All interested candidates will be contacted and scheduled for assessment and interviews. Time and venue will be advised.