Customer Service Officer
- Job TypeFull Time
- QualificationBA/BSc/HND
- Experience2 years
- LocationLagos
- Job FieldCustomer Care
Location: Lagos
Contract Type: Permanent
Job Functions
- Call Centre,Communications,Hospitality,Operations,Retail
- Call Centre & Helpdesk,Health / Fitness / Beauty,Healthcare,Hospitality,Retail
- Manage large amounts of inbound calls & emails in a timely manner
- Follow communication “scripts” when handling different topics
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
- Seize opportunities to up-sell/link-sell/cross-sell products when they arise
- Build sustainable relationships and engage customers by taking the extra mile
- Keep records of all conversations in our Customer Interaction Log in a comprehensible way
- Responsible for monitoring customer satisfaction levels
- Follow through on customer issue resolution
- Support implementation of incremental initiatives towards improving customer experience
- Make recommendations to Customer Service Manager to improve customer experience
- Frequently attend educational seminars to improve knowledge and performance level
- Meet personal/team qualitative and quantitative targets
- Bachelor's degree in Pharmacy
- Minimum of 2 years related experience in a structured organisation
- Proficiency in English and/or any other required languages
- Awareness of industry’s customer service trends
- Strong client-facing and communication skills
- Multi-tasking skills
- Customer service orientation
- Result oriented
- Proficiency in the use of Microsoft Office packages, like Word, PowerPoint and Excel.
Market Related.
E-commerce Inventory & Distribution Manager
- Job TypeFull Time
- QualificationBA/BSc/HND
- Experience5 years
- LocationLagos
- Job FieldProcurement / Store-keeping / Supply Chain
Location: Lagos
Contract Type: Permanent
Job Functions
- Communications, Inventory, Media, Operations, Purchasing, Retail, Sales, Social Media, Supply Chain
- Ecommerce, Fmcg (Fast Moving Consumer Goods Sector),Food & Beverages,ICT - Information & Communications Technology,Marketing,Media,Procurement & Purchasing,Retail,Sales,Supply Chain
- The E commerce Inventory & Distribution Manager will be responsible for monitoring and reporting on our company’s inventory levels and collaborating with the E commerce unit. The E commerce Inventory & Distribution Manager will also be responsible for developing inventory tracking systems
- To ensure E-commerce fulfillment process is optimal and how to achieve cost effective business solutions while maintaining high levels of
- customer satisfaction
- Daily stock management and financial procedures monitoring
- Ensure all necessary processes are in place to ensure zero stock out and stock counts are accurate.
- Ensure adequate stock management tools and processes are in place to enable efficient working across all online shops
- Improve the ratio of Customer Service v Order Confirmation e-mails
- Design and implement an inventory tracking system to optimize inventory control procedures.
- Examine the levels of products across ecommerce branches to proactively determine potential shortages.
- Document daily deliveries and shipments to update inventory.
- Prepare detailed reports on inventory operations, stock levels, and adjustments.
- Evaluate new inventory to ensure it’s ready for shipment.
- Perform daily analysis to predict potential inventory problems.
- Collaborate with the procurement and warehouse for constant products availability.
- Use IT systems to manage stock levels, delivery times and transport costs
- Bachelor's degree in Business Administration, Finance or relevant field
- A minimum of 5 years’ experience in a similar role
- Solid knowledge of data analysis, inventory management software, and forecasting techniques
- An analytical mind with strong attention to detail
- Outstanding organizational and problem-solving skills
- Excellent communication and leadership abilities
- Outstanding record-keeping and analytical abilities
- Demonstrate excellent organizational
- Problem-solving skills
- Ability to interpret and analyze large amounts of data
- Ability to pay close attention to details in order to implement effective inventory control
- Proficiency in the use of Microsoft Office packages, like Word, PowerPoint and Excel.
Market Related.
Method of Application
Use the link(s) below to apply on company website.
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